Customer Management DNS Resource Records

Maintaining high Quality of Experience (QoE) increasingly requires end-to-end, holistic network management, including managed Customer Premises Equipment (CPE). Because customer management is a shared global responsibility, the Domain Name System (DNS) provides an ideal existing infrastructure for maintaining authoritative customer information that must be readily, reliably, and publicly accessible. This document describes four new DNS resource record types for encoding customer information in the DNS. These records are intended to better facilitate high customer QoE via inter-provider cooperation and management of customer data.